Contactless Click & Collect orders – Collection will usually be available within 8 working hours after you have placed your order. Occasionally this could take a little longer so please ensure that you have had confirmation that your order is ready before visiting the store to collect.
Click and Collect orders can be placed online Monday – Saturday. Orders can be collected from your local store in line with their opening hours. Please refer to your local store’s opening hours for collection times.
Click and Collect orders cannot currently be placed on Sundays and our stores are closed on Sunday for Click and Collect collections.
Please wait for confirmation that your order is ready before visiting the store, this will be a text or email explaining that your order is ready to collect and the process when you visit store – we cannot provide your collection if you have not had confirmation that your order is ready to collect.
- You will be able to collect your order at the front entrance to our stores – please ensure you have received your confirmation email or text to say your order is ready and bring your order reference with you when you collect your order
- A colleague will meet you and provide your order, ensuring that social distancing rules are adhered to
- If your order includes an age restricted product you will be required to show ID (instructions given when you arrive at store)
As our stores are seeing significant demand, there may be periods of the day where orders cannot be placed for Click and Collect, or specific stores are unavailable for Click and Collect orders. This is to ensure that we keep our colleagues and customers safe and keep collection volumes to a safe level.
Thank you for your understanding and custom.