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Returns

1.  Order Cancellations & Returns
  • Please note : we cannot accept returns purchased online at our store in person unless agreed prior.
  • If you change your mind on your purchase and no longer need the items, we will accept returned goods if it is within 30 working days of your receipt. You will be responsible for the return of the products and all costs associated with this.
  • All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.
  • If you would like to return an item to us, we will arrange your refund through your original payment method.
  • Unwanted items can be returned within 30 days of receipt of goods. No item(s) will be returned after 30 days of purchase.
  • Please ensure goods are returned to us in condition it was sent to you (including all packaging) and must be taken care of whilst in your possession.
  • We do ask, if you are returning an unwanted item it must not be damaged or marked.
  • We recommend using a recorded mailing company for sending any parcels back to us as Sayda Trade will be not held responsible for any items lost in transit.
  • When returning your item, please make sure to include your order number and also the reason for the return.
  • Sayda Trade reserves the right not to refund if the goods are deemed as not being in a re-saleable condition.
  • Any delivery charges will not be refunded.
  • Please note that some of our products are classed as ’special order’, this means the products are custom made or specifically ordered for individual customers, as such, where applicable, any return of these items will incur a restocking fee of 30% or will not be eligible for returns at all. For a list of items that are not refundable, see below.
  • Refunds will only be processed once the goods have arrived with us and we have inspected their condition and deemed them to be in suitable condition for resale. Any delivery charge from the original order will not be refunded.
  • Please note once a refund is processed it may take up to 14 days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of Sayda Trade. Acceptance of these terms and conditions at the point of purchase represents acceptance of the refund period of up to 30 days.
  • Any items given for free or products comprising of an offer (eg. 3 for 2) must also be returned.
2.  Faulty Or Damaged Items
  • All goods must be checked by the customer on receipt of goods – this is inescapable. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon – Fri) of receipt of goods.
  • We ask that customers inspect all products received on the day of delivery.
  • If you find any damages on receipt of goods, you must forward a clear photo of the damages to returns@sayda.co.uk before we send out replacements. Failure to do so will result in delays to your return or replacement.
  • We must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification.
  • Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights.
  • Any products purchased from us that are defective we shall (at our discretion) repair or replace such goods or refund the price of such goods if  the following criteria’s are met (1) you give us notice within 48 hours of the date of your acceptance of the goods and (2) provided that damage to the goods has not been caused by you.
  • Our entire liability to you shall be strictly for the price of the products you have paid us for and we shall not be held responsible for any consequential or other financial loss that you may seek to claim for regarding the the installation or use of the products for the jobs you are carrying out. All damaged goods will be replaced on standard delivery at our cost, not through express services.
  • Products sold through Sayda Trade are guaranteed for 12 months from point of purchase (excluding individual supplier guarantees, details of which would have arrived with your product). Compensation, refunds or returns will not be considered after this period.

Please note: Any and all claims of a faulty item will run through tests undertaken by the manufacturer. If the manufacturer decide the product is not faulty or if the faults were caused by damage or miss care of product by the customer (you), this will void any warranty and the items will be returned to you and no refund or replacement issued. Any delivery charges to have the product returned back to you must be paid by the customer (you) in full.

3.  Guarantees 
  • Products bought from Sayda Trade come with a minimum of 12 months manufacturers guarantee and some products are listed with more 12 months guarantee.
  • Should any products bought from us become faulty during the manufacturer’s warranty period, we will need you to contact us first and then, we will advise you on the right course of action.
  • All manufacturers have different processes in dealing with faults. On certain occasions, we will deal with the replacement of goods on the manufacturers behalf, however some companies will only directly with customers so on these occasions all the relevant contact information’s will be provided to you by us where the manufacturer’s will arrange the repair, replacement or alternative procedures relating to your faulty product.
Please note: Any and all claims of a faulty item will run through tests undertaken by the manufacturer. If the manufacturer decide the product is not faulty or if the faults were caused by damage or miss care of product by the customer (you), this will void any warranty and the items will be returned to you and no refund or replacement issued. Any delivery charges to have the product returned back to you must be paid by the customer (you) in full.