Frequently Asked Questions
If you have any questions not answered in these FAQs, please feel free to contact us and we’ll be happy to help.
Once your order has been placed we will send an order confirmation to you via email. Then we will pack and ship your order using our reliable delivery service.
If you have chosen to click & collect, you can pop in to our store and collect your order in as little as 1 hour. Keep an eye out for an email letting you know when your order is ready to collect.
A full VAT invoice is provided for every order. The invoice will be sent to the email address you provided at checkout.
We offer a great range of payment options online, including:
All major credit and debit cards, including American Express
Apple Pay
Klarna
Please contact us if you’d like to pay by bank transfer.
Card payments can take up to 24 hours to process.
Bank transfers will usually be instant unless arranged otherwise.
Other payment methods may vary. Please visit your provider’s site for more details.
In the unlikely event that you find cheaper elsewhere, send the information over in an email and we will be happy to match it!
For full details please see our price match promise.
Please contact us within two hours of placing your order. If your order has been dispatched, redelivery charges (back to our premises) may apply.
To make sure you’ll be completely happy with your purchase, you can order up to four different tile samples, completely free of charge.
These are delivered within three working days and you won’t need to enter card details at any stage.
As an added bonus, if you sign up for our newsletter you receive 10% off your first order over £100!
Please contact us if you’d like to receive a quote.
We’ll need to know your:
- Delivery address
- Delivery date
- Email address
- Contact number
- Products and quantities
We may be able to offer volume discounts on very large orders. Please contact us for further information.
Delivery charges will be applied automatically based on your order amount and any minimum quantity values which will be stated on individual products where appropriate. For more information please visit our delivery page.
Orders over £500 qualify for free delivery! This will automatically be applied to your order and is available to Local and Zone 1 + 2 postcodes. Please see our delivery page for more information.
We can deliver to anywhere on the UK mainland. See our delivery page for details.
The majority of our orders are delivered on wooden pallets by a dedicated delivery partner.
Smaller orders that weigh under 18kg may be delivered by a parcel courier.
We aim to dispatch your order on the same day or next working day. All deliveries will be made Monday – Friday from 09:00 – 17:00 excluding public and bank holidays.
Next Day Delivery – within 1 working day up to 17:30
Standard Delivery – within 2-3 working days up to 17:30
You will be informed of your delivery date and if there are any delays.
Our deliveries are made between 9am and 5pm. We ask the drivers to call you an hour ahead so you can be ready to receive them.
If you have any questions feel free to contact us.
For full information about returns and refunds please visit our returns page.
Although we dispatch our orders in pristine condition, damage can sometimes occur in transit.
If your order is damaged, please take photos of the damages, sign the delivery note as “Damaged” and contact us within 24 hours of delivery.
If you think something if missing from your order, please contact us immediately. We aim to resolve these issues within 48 hours.
Please note that if your order contains different items, these may be delivered separately.
Unfortunately we can only accept returns of your full order.
We’ll refund you immediately once we receive and check your returned order. It may take up to ten working days to receive your refund.
The best way to contact us is by using the live chat found in the bottom left of your screen. If you would prefer to contact us by other means, we will be happy to help.
We are proudly based in Manchester and our shop address is:
174 Great Western Street
Moss Side
Manchester
M14 4SN
For any email enquires please contact us via info@saydatradesupplies.co.uk
We believe everyone should have access to high quality materials without the high-end price tag. We aim to help everyone “Build Better, For Less”.
Whether you’re a seasoned tradie, or a newcomer to DIY, we hope you’ll find what you’re looking for and we won’t be beaten on price.